Access to Health Records & Consumer Complaint Information

In accordance with Texas Health & Safety Code 181.105, patients are entitled to instruction regarding:

  • Requesting medical records
  • Contacting the applicable licensing authority
  • Filing a consumer complaint
How to Request Your Medical Records

Step 1:
Submit a written request to our office by:

Email:
info@healthprochiro.com

Mail:
HealthPro Family Chiropractic & Acupuncture
4101 Greenbriar Dr. Suite 135, Houston, TX 77098

OR in person during normal business hours

Include the following information:
Full Name
Date of Birth
Phone Number
Date of Treatment requested
Specific records requested
Signature and date
Provide a Copy of a valid government- issued photos ID

Step 2:

Our office will process your request in accordance with applicable Texas Law and HIPAA regulations. Reasonable copying and mailing fees may apply as permitted by law. For questions regarding records request, contact our office at Phone: (281) 506-0105

How to Contact the Chiropractic Licensing Authority

Texas Chiropractors are regulated by the:
Texas Board of Chiropractic Examiners

Website: TBCE.com

Phone: (512) 305-6700

Mailing Address:
Texas Board of Chiropractic Examiners
333 Guadalupe Strett,
Ste. 3-825
Austin, Texas 78701

You may contact the board regarding:

  • Licensing questions
  • Disciplinary matters
  • Professional conduct concerns
  • Filing complaint against a chiropractor
How to File a Consumer Complaint

Patients may file a consumer complaint regarding protected health information, privacy rights, or health care concerns under Texas Health & Safety Code 181.103.

Step 1:

Visit the Texas Attorney General Consumer Protection Website
www.texasattorneygeneral.gov

Step 2:

Complete the online complaint form or request a paper complaint form.

Step 3:

Provide:
You contact information
Name of the provider or facility
Description of the complaint
Relevant dates and supporting documents

Step 4:

Submit the complaint through the Attorney General’s Website or by mail.
PO BOX 12548
Austin, TX 78711-2548
Attorney General Consumer Protection Division
Phone: (800) 621-0508
This Notice is provided pursuant to Texas Health & Safety Code 181.103 and 181.05